Monday, 5 September 2005
Stick it to “The Man”
There are three companies who, because their businesses are web-based, seem to believe that they are above having to provide telephone numbers their customers can use to contact them in an effort to resolve disputes which would otherwise be left to the ineptitude of outsourced assembly-line email workers who have untold numbers of canned responses they can throw at you, with the Internet coming between them and any need to have compassion in their fellow human beings.
These companies are Amazon.com, eBay, and PayPal, and they can’t hide anymore.
